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<channel>
	<title>Business Mindhacks &#187; Facebook</title>
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	<description>Thinking about your business on another level.</description>
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		<title>Round-up of recent *Quick Hits* Business Mindhacks on Posterous</title>
		<link>http://businessmindhacks.com/post/round-up-of-recent-quick-hits-business-mindhacks-3</link>
		<comments>http://businessmindhacks.com/post/round-up-of-recent-quick-hits-business-mindhacks-3#comments</comments>
		<pubDate>Sat, 13 Feb 2010 23:03:01 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mind Hacks]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Copyblogger]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Geolocation]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[Moving The Freeline]]></category>
		<category><![CDATA[New Habit]]></category>
		<category><![CDATA[Posterous]]></category>
		<category><![CDATA[Scott Stratten]]></category>
		<category><![CDATA[Steve Jobs]]></category>
		<category><![CDATA[Unmarketing]]></category>

		<guid isPermaLink="false">http://businessmindhacks.com/post/round-up-of-recent-quick-hits-business-mindhacks-3</guid>
		<description><![CDATA[Just as predicted by my recent post on &#8220;Why Creating A New Habit Is So Hard&#8221;, I haven&#8217;t quite been entirely able to lay off of the &#8220;Quick Hits&#8221; posts to Posterous.
Still working on modifying that habit to posting here instead&#8230; :)
Since we wouldn&#8217;t want you to miss anything important, these were the most recent [...]]]></description>
			<content:encoded><![CDATA[<p><img class="leftimg" src="http://posterous.com/images/homepage2/posterous_logo1.png" alt="http://posterous.com/images/homepage2/posterous_logo1.png" />Just as predicted by my recent post on <a href="/post/why-creating-a-new-habit-is-so-hard" target="_blank">&#8220;Why Creating A New Habit Is So Hard&#8221;</a>, I haven&#8217;t quite been entirely able to lay off of the &#8220;Quick Hits&#8221; posts to Posterous.</p>
<p>Still working on modifying that habit to posting here instead&#8230; :)</p>
<p>Since we wouldn&#8217;t want you to miss anything important, these were the most recent offerings:</p>
</p>
<ul>
<li><a rel="nofollow" href="http://alexschleber.posterous.com/key-excerpt-on-googles-non-social-dna-from-wh" target="_blank">Key excerpt on Google&#8217;s non-social DNA from: &#8220;Why Google won’t give Twitter or Facebook a buzz cut tomorrow&#8221;</a> Google has been struggling with creating their own successful Social Media, and there is a reason&#8230;</li>
<li><a rel="nofollow" href="http://alexschleber.posterous.com/scott-stratten-demonstrates-a-potential-geo-l" target="_blank">Scott Stratten demonstrates a potential Geo-Location Mishap in: &#8220;@Unmarketing’s 4 Point Social Media Future&#8221;</a> Geo is only gaining in importance, but the potential pitfalls and even outright dangers should keep those companies on their toes.</li>
<li><a rel="nofollow" href="http://alexschleber.posterous.com/key-twitter-relevant-excerpt-from-scobles-goo" target="_blank">Key Twitter-relevant excerpt from Scoble&#8217;s: &#8220;Google’s two-front war with Apple and Facebook&#8221;</a></li>
<li><a rel="nofollow" href="http://alexschleber.posterous.com/steve-mosesi-mean-jobscomes-down-from-the-mou" target="_blank">Steve Moses..I mean Jobs..comes down from the mountain, and..the Tablet is busted?!</a> Did Steve Jobs finally reach the limits of his presentation magic? Is the iPad &#8220;a bridge too far&#8221;?</li>
<li><a rel="nofollow" href="http://alexschleber.posterous.com/key-moving-the-freeline-excerpt-from-5-essent" target="_blank">Key Moving The Freeline excerpt from: &#8220;5 Essential Blogging Tips from Confucius | Copyblogger&#8221;</a> More validation for a concept that is the key to winning in the Attention Economy.</li>
</ul>
<p>Read and profit. Feel free to share.</p>
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		<title>Twitter Tries To Change Retweets, Doesn&#8217;t Get The Social In Social Media</title>
		<link>http://businessmindhacks.com/post/twitter-tries-to-change-retweets-doesnt-get-the-social-in-social-media</link>
		<comments>http://businessmindhacks.com/post/twitter-tries-to-change-retweets-doesnt-get-the-social-in-social-media#comments</comments>
		<pubDate>Thu, 12 Nov 2009 16:04:42 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mind Hacks]]></category>
		<category><![CDATA[Avatars]]></category>
		<category><![CDATA[CEO Evan Williams]]></category>
		<category><![CDATA[Dan Zarrella]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[FriendFeed]]></category>
		<category><![CDATA[Lance Ulanoff]]></category>
		<category><![CDATA[New Retweet]]></category>
		<category><![CDATA[Paris Lemon]]></category>
		<category><![CDATA[Retweet]]></category>
		<category><![CDATA[Robert Scoble]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[TechCrunch]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Twitter Lists]]></category>

		<guid isPermaLink="false">http://businessmindhacks.com/post/twitter-tries-to-change-retweets-doesnt-get-the-social-in-social-media</guid>
		<description><![CDATA[A passage from Twitter CEO Evan Williams&#8217; post why the new, formalized Retweet function &#34;works the way it does&#34; shows lack of depth and clarity in Twitter&#8217;s thinking about the significance of trying to replace the &#34;Retweet&#34; (RT) forwarding convention, something that arose organically from its community without any assistance by the company whatsoever:

The attribution [...]]]></description>
			<content:encoded><![CDATA[<p>A passage from Twitter CEO Evan Williams&#8217; post <a rel="nofollow" target="_blank" href="http://evhead.com/2009/11/why-retweet-works-way-it-does.html">why the new, formalized Retweet function &quot;works the way it does&quot;</a> shows lack of depth and clarity in Twitter&#8217;s thinking about the significance of trying to replace the &quot;Retweet&quot; (RT) forwarding convention, something that arose organically from its community without any assistance by the company whatsoever:</p>
<blockquote>
<p><span style="font-size: 100%;">The attribution problem: In order to get rid of the attribution confusion, in your timeline we show the avatar and username of the original author of the tweet&mdash;with the person who retweeted it (whom you actually follow) in the metadata underneath. The decision is that this:</p>
<p><img alt="" src="https://docs.google.com/a/twitter.com/File?id=dgn9z2fz_15fkvhpgd6_b" style="height: 78px; width: 533px;" /></p>
<p>&#8230;is a better presentation than this:</p>
<p><img alt="" src="https://docs.google.com/a/twitter.com/File?id=dgn9z2fz_14tz6gtghs_b" style="height: 80px; width: 533px;" /></span><span style="font-size: 100%;"></p>
<p>No fault of @AleciaHuck&#8217;s but the first is simply easier to read, and it gives proper credit to @badbanana. Even if you know @AleciaHuck, </span><strong><span style="font-size: 100%;">there&#8217;s no benefit to having her picture in there.</span></strong><span style="font-size: 100%;"><br />
</span></p>
<p>&nbsp;</p>
</blockquote>
<p>So here is the big problem: That last half sentence (my BOLD highlight) shows complete ignorance of the way that Twitter works as a social engine and calculus.</p>
<p>Twitter users, whether consciously or not, are with each tweet putting a little bit of previously accrued social capital they have with their &quot;followers&quot; (Twitter users that are subscribed to them) on the line. So <strong>the act of forwarding another, often third party user&#8217;s tweet is significant in that it is a form of a micro-endorsement</strong> for this user that their followers are themselves typically not even subscribed to.</p>
<p>If the text of the forwarded tweet or (in many cases) the link to further content that it contains is ill received, the retweeting user in some sense is held accountable by their followers. At best, only a little bit of &quot;social capital&quot; is deducted, at worst, some will unfollow completely.</p>
<p>The user has put their stamp of approval on the retweeted content, and if it contained a link, it is largely expected that by extension the content at the end of that link was read and approved of as well.</p>
<p>(There are some exceptions to this when the news contained in a tweet is considered &quot;breaking&quot; enough so that the timeliness criterion overrides the need for checking out all of the content at the end of a link first. But, as most Twitter users have discovered before, the risk of forwarding something that turns out to be of questionable quality or outright bogus or even harmful goes up exponentially. &quot;Blind&quot; retweeting of links should be avoided.)</p>
<p>So, <strong>because of this micro-endorsement element, a Retweet has always gone well beyond a mere surfacing mechanism.</strong> Social media statistician Dan Zarrella <a rel="nofollow" target="_blank" href="http://danzarrella.com/mangle-retweets.html">in a prescient post a few months ago warned</a> that the proposed RT formalization would do away with this form of social proof inherent in the RT convention (<span class="status-body"><span class="entry-content">&quot;Using the orig&shy;i&shy;nal poster&rsquo;s pic &amp; name in my time&shy;line destroys any social proof the ReTweeter may have lent the Tweet.&quot;).</span></span></p>
<h2><span class="status-body"><span class="entry-content">Known Avatar = Benefit</span></span></h2>
<p>Back to the example given in the excerpt, <strong>there is in fact a GREAT benefit inherent in the picture/avatar of a user you have been following for any length of time:</strong> It is known to you, it is far less of a stranger all things being equal.</p>
<p>You have imbued it in your mind, by way of repetition (active Twitter users may be seeing the profile pictures/avatars of other active followed/friended users hundreds or even many thousands of times), with some trust and social capital.</p>
<p>It has been pointed out by multiple people that the surprise of seeing a &quot;stranger&#8217;s&quot; avatar in one&#8217;s Twitter inbound stream is downright shocking to some people, so strong is the identification with known people one has been following.</p>
<p>This has been one of the 1st rules of Twitter: You see only who you elect to see (i.e. follow). <span style="font-size: 100%;"><br />
</span></p>
<p>If the avatar is now switched out to show that of the original author of the forwarded tweet, this trust is gone, unless the recipients (your followers) also happened to be following that same user. But even if they were, you, the Retweeter, are now cut out of the equation!</p>
<p>The social capital you put on the line is now <strong>not really rewarded anymore by having you be clearly associated with the surfacing of the information</strong> for the benefit of your followers. This can, especially over time, have several unintended consequences:</p>
<p><span id="more-213"></span></p>
<p>1) You might RT less because of this (largely unconscious) calculus, after all, why primarily boost the other person when you are taking most of the risk.</p>
<p>If the feature is used less, it would go the way of <strong>another Twitter feature that has withered on the vine, Twitter Favorites,</strong> which because of a lack of a meaningful social feedback cycle have languished as a form of a somewhat dysfunctional personal tweet bookmarking. Incidentally, the new feature could have been subsumed into and under the name of the old Favorites.</p>
<p>Paris Lemon of TechCrunch just wrote a post (see below) where he predicts that Twitter will have to allow people to turn off all inbound Retweets (per user shut-off is already supported) due to the &quot;stranger shock&quot; factor mentioned above.</p>
<p>He also thinks the feature if left to stand as is, will lead to a bifurcation of the use of Retweets into &quot;old-school&quot; and &quot;new&quot;, with possibly unintended or of yet unforeseeable consequences. Which would certainly not be a desirable state of affairs for Twitter.</p>
<p><strong>The control it hoped to gain from the Retweet implementation would largely be void</strong> if say half of all Retweets can&#8217;t be counted by their scheme.</p>
<p>2) You might retweet less carefully than before because you begin to think by way of 1) that your retweeting has become less meaningful to your followers in the sense of you having done the surfacing.</p>
<p>Other services like FriendFeed (FF) have had features that are similar to Twitter&#8217;s new offering for a while, e.g. on FF it is called a &quot;Like&quot;. But the &quot;Likes&quot; there never quite had the social touch, mostly they&#8217;ve been used as just a surfacing mechanism, with the social element coming from FF comments.</p>
<p>It has also been pointed out by Robert Scoble and others that all Twitter had to do to avoid some of the angst surrounding the new feature roll-out, was to name it something different than &quot;Retweet&quot;. Which makes sense, once a &quot;brand name&quot; of sorts is established in people&#8217;s minds, they are very loath to rearrange that in their mental real estate (lesson for all business great and small inherent here).</p>
<p><strong>3) Context is clearly lost</strong> without the Retweeters avatar, and because the new Retweets presently cannot be annotated as you were/are free to do under the old &quot;RT @username: &#8230;&quot; convention.</p>
<p>This means you cannot express why you decided to forward the information if so desired. But intention and context go a long way in all social interactions (just think of the nuances inherent in most inside jokes, popular culture speak, sarcasm, asf.), and to cut it out is to misunderstand the social in social media.</p>
<p>The small annotations, even just 1 or 2 words, or a glyph or an acronym, can make all of the difference between sterile copying and the kind of mild embellishment or emphasis that we all use when telling each other stories or news in our social circles.</p>
<h2>Are You A Good Little Retweet Automaton?</h2>
<p>The new Twitter RT wants you to be a good, anti-septic, little forwarding automaton. Big mistake, think about what would it would be like if all of your social interactions used primarily direct quotes when relaying what a third party said.</p>
<p>TechCrunch&#8217;s Paris Lemon in a good, detailed post about the New Retweet conundrum titled <a href="http://www.techcrunch.com/2009/11/11/simple-is-as-simple-does-the-risk-of-retweet/" mce_href="http://www.techcrunch.com/2009/11/11/simple-is-as-simple-does-the-risk-of-retweet/">&quot;Simple Is As Simple Does: The Risk Of Retweet&quot;</a>, echoes some of the points above:</p>
<blockquote>
<p>The second point may actually be even more problematic for Twitter: Users want a way to include their own statements in Retweets. The new way of doing this does not allow for that. The fundamental principle behind this should be obvious: If you share something, there&rsquo;s a natural desire to explain why you&rsquo;re sharing it. That&rsquo;s what a lot of people do with current retweets. Even if they just add &ldquo;LOL,&rdquo; it shows that they think the tweet they&rsquo;re sharing is funny.</p>
<p>We&rsquo;re also vain. Sometimes retweeting something is more about getting your say in rather than simply highlighting what someone else has said. Or, maybe you&rsquo;re even retweeting something because you disagree with it. With the new Retweets, you can&rsquo;t let that be known.</p>
</blockquote>
<p>Social media had just given us all a voice, why would we want to give some of it up again to satisfy Twitter&#8217;s data management needs?</p>
<p>Lance Ulanoff wrote a great post on some of <a href="http://www.pcmag.com/article2/0,2817,2355723,00.asp" target="_blank" rel="nofollow">the awkwardly Orwellian language used by Twitter in the new Retweet implementation</a> and in some of the explanatory PR that has gone along with it.</p>
<p>It appears as if the entire feature change is primarily cooked up for the benefit of Twitter&#8217;s ability to easily count Retweets and maybe make money off of the emergent surfacing derived from it. Strange, since they have already been doing something just like that IN FREE-FORM with Twitter &quot;Trending Topics&quot;. Why the hand-cuffs now?</p>
<p>Williams (@ev on Twitter) claims the new feature&#8217;s goal is <span style="font-size: 100%;">&quot;helping you </span><span style="font-size: 100%;"><em>discover the information that matters most to you as quickly as possible</em></span><span style="font-size: 100%;">.&quot; But the cognitive dissonance you may experience with this fundamental change will at best only slow things down for you.</span></p>
<p>All of these points taken together would explain the so far <a rel="nofollow" target="_blank" href="http://www.techcrunch.com/2009/11/10/hate-it-or-love-it-twitters-new-retweet-style-rolling-out/#comments">decidedly negative reception of Twitter&#8217;s new Retweet feature</a>. By the way, the oft-repeated excuse that users will reflexively react negatively to any kind of change is a poor fig leaf here:</p>
<p>Twitter users so far have enthusiastically embraced the new Lists feature, a rather substantial change, since a few weeks ago. This obviously isn&#8217;t the case with this new RT feature.</p>
<p><strong>And Twitter could have really seen all this from a mile off,</strong> since around August when the intentions for the new RTs were first announced. As already pointed out above, back then Dan Zarrella and others created some amount of buzz in the community for &quot;saving&quot; the established, user-borne, well-liked format, using among other things the ominously named &quot;#SaveRetweets&quot; tag.</p>
<p>Why not listen to your users, Twitter? They&#8217;re the reason for your success.</p>
<p>[Will social media services finally begin to understand that their very existence has changed the game? See what I wrote here:</p>
<p><a href="/post/social-media-lessons-controversy-erupts-surrounding-facebooks-twitterization-redesign">Social Media Lessons: Controversy Erupts Surrounding Facebook&rsquo;s &ldquo;Twitterization&rdquo; Redesign</a> ]</p>
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		<title>Why You Absolutely Must Get Twitter&#8217;s Unique Selling Proposition (USP)</title>
		<link>http://businessmindhacks.com/post/why-you-absolutely-must-get-twitters-unique-selling-proposition-usp</link>
		<comments>http://businessmindhacks.com/post/why-you-absolutely-must-get-twitters-unique-selling-proposition-usp#comments</comments>
		<pubDate>Thu, 09 Apr 2009 06:13:21 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mind Hacks]]></category>
		<category><![CDATA[Crowd Sourcing]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[FriendFeed]]></category>
		<category><![CDATA[Gary Vaynerchuck]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Jason Kalakanis]]></category>
		<category><![CDATA[Micro-blogging]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Real-Time Web]]></category>
		<category><![CDATA[Semantic Web]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Twitter Search]]></category>
		<category><![CDATA[USP]]></category>

		<guid isPermaLink="false">http://businessmindhacks.com/post/why-you-absolutely-must-get-twitters-unique-selling-proposition-usp</guid>
		<description><![CDATA[I have mentioned social media sensation Twitter, originally billed as a so-called &#34;micro-blogging&#34; service, in a number of posts over the last year, and by now there is almost no way that you haven&#8217;t heard one of its seemingly nightly mentions in the mainstream media.
If you&#8217;re not on Twitter yet, you should be, if only [...]]]></description>
			<content:encoded><![CDATA[<p><img alt="" class="leftimg" src="/p/twitter.gif" />I have mentioned social media sensation Twitter, originally billed as a so-called &quot;micro-blogging&quot; service, in a number of posts over the last year, and by now there is almost no way that you haven&#8217;t heard one of its seemingly nightly mentions in the mainstream media.</p>
<p><strong>If you&#8217;re not on Twitter yet, you should be,</strong> if only to see what&#8217;s going on, and to grab any usernames (for your own name, your company, and your products/brands) that may still be available <a target="_blank" href="/post/usernamecheckcom-do-you-control-your-namespace">before someone else does</a>.</p>
<p>(If you are completely new to Twitter, first <a rel="nofollow" target="_blank" href="http://www.commoncraft.com/Twitter">watch this brief video</a>, and click though <a rel="nofollow" target="_blank" href="http://www.slideshare.net/madebymany/twitter-whats-all-the-fuss-about-1111019">this presentation slide deck</a>.)</p>
<p>Even if you decide that you don&#8217;t have the time to invest in maintaining an active profile on Twitter, you should<strong> at an absolute minimum understand that the new &quot;real-time Web&quot; that is emerging due to Twitter&#8217;s popularity</strong> is changing the game in many ways:</p>
<p>Not only is it causing redesign changes and opening-up at Twitter&#8217;s rival social media services such as FriendFeed and Facebook. Search of Twitter&#8217;s massive real-time stream of &quot;Tweets&quot; (the micro-messages that users send to their follower lists), is <a href="http://garyvaynerchuk.com/post/88324621/how-will-twitter-monetize" target="_blank" rel="nofollow">now being called &quot;the pulse of this society&quot;</a> by wine merchant turned Social Media guru Gary Vaynerchuck. And I would agree:</p>
<p>Should you know what <a rel="nofollow" target="_blank" href="http://www.socialtimes.com/2009/04/twitter-14-million/"><del>10</del> 14 Million people</a> (yes, it grew by nearly 50% in the last month), many of them sought-after influencers and early-adopters are saying about you, your company, your brands, your products, your market, and your business&#8217; target keywords on Twitter?</p>
<p>Of course you should. Twitter&#8217;s recent geometric growth proves that it is finding itself right at the inflection point from early to mainstream adoption in these last few months. And therefore searching at <a rel="nofollow" target="_blank" href="http://Search.twitter.com">Seach.twitter.com</a> has become <strong>an absolute goldmine of marketing relevant information</strong>, one that must almost be considered indispensable at this point:</p>
<p><span id="more-191"></span></p>
<p>So much so that there has been much rumor and speculation lately regarding a possible acquisition of Twitter by either Google or Microsoft. In Google&#8217;s case, it would be mainly a way to preempt Microsoft or other competitors from disrupting its search dominance. In fact, I have recently argued that <strong>acquiring Twitter may well be Microsoft&#8217;s last best hope at getting back into the search game</strong> in earnest.</p>
<p>This is because Twitter&#8217;s so-called Timeline makes its search results extremely, well, timely and time-bound, unlike <strong>Google&#8217;s and other search engine&#8217;s authority models that can feel stale</strong> in comparison to Twitter in many circumstances (and don&#8217;t allow for a clear sorting by recency of e.g. the 1,000 top results).</p>
<p>A good recent example were searches for SXSW Interactive Convention&nbsp; panel attendee notes: The <a rel="nofollow" href="http://3on.us/sxsw-tw-search">results via Search.twitter.com</a> taken from Twitter&#8217;s Timeline are much fresher &amp; more pertinent, especially during and right after the conference (one caveat is that Twitter will currently at times cut off backwards results beyond 7 days, apparently due to server load issues).</p>
<p>Google on the other hand will serve up mostly results from SXSWi 2008, 2007, asf. due to its authority model (the pages obviously had much longer to gather links from everywhere on the net, through blog post mentions, social bookmarking, etc.).</p>
<p>So again, one could easily see how <strong>Google simply cannot afford to let anyone else walk away with this whole new category/aspect of &quot;real-time Web&quot; search</strong>, which in itself has a strong component of recommendation filtering: Twitter users mostly only pass on those items and links that they feel would add value to their followers.</p>
<p>That&#8217;s because in a sense <strong>their reputation is on the line with every tweet they post</strong>. They know that almost instantaneously dozens, hundreds, or even thousands of people might hold them accountable if they send them garbage. Compare that to Google, where the ever-evolving practices of search engine optimization (SEO) have already greatly distorted the results that Google will spit out for most commercially relevant keywords.</p>
<p>In a way, <strong>Twitter is succeeding, to some extent by seeming accident, at crowd-sourced search models </strong>where the likes of Jason Kalakanis&#8217; Mahalo and recently Wikia Search (started by Wikipedia&#8217;s Jimmy Wales) have failed, largely because they could never get enough users and user buy-in to scour enough content. On Twitter, content recommendation happens naturally, as a side-effect of the ongoing conversations or (more or less helpful) &quot;stream of consciousness broadcasting&quot; (sometimes referred to as &quot;life casting&quot;).</p>
<p>And incidentally, each tweet containing a link to further content <strong>tends to also have a good amount of semantic/meta-data accompanying that link</strong>, without much of the nuisance of formal methods such as tagging, because the descriptors are added naturally as I already mentioned.</p>
<p>Are you beginning to see why Twitter is so special? Why you should start running searches at <a rel="nofollow" target="_blank" href="http://Search.twitter.com">Search.twitter.com</a> today if you haven&#8217;t done so up to this point? Go do it, right now. Go there and input queries for your most important keywords.</p>
<p>As gary Vaynerchuck says, (rough quote) &quot;if your business is selling soup, you should go there and monitor the pulse of soup in society&quot;&#8230;</p>
<p>&nbsp;</p>
<p>(A follow-up post &quot;10 Deep Points About Twitter&quot; is on its way, stay tuned&#8230;)</p>
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		<title>Social Media Lessons: Controversy Erupts Surrounding Facebook&#8217;s &#8220;Twitterization&#8221; Redesign</title>
		<link>http://businessmindhacks.com/post/social-media-lessons-controversy-erupts-surrounding-facebooks-twitterization-redesign</link>
		<comments>http://businessmindhacks.com/post/social-media-lessons-controversy-erupts-surrounding-facebooks-twitterization-redesign#comments</comments>
		<pubDate>Thu, 26 Mar 2009 02:05:08 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mind Hacks]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Facebook Beacon]]></category>
		<category><![CDATA[Facebook Redesign]]></category>
		<category><![CDATA[Facebook TOS]]></category>
		<category><![CDATA[feed]]></category>
		<category><![CDATA[FriendFeed]]></category>
		<category><![CDATA[Friendster]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Mark Zuckerberg]]></category>
		<category><![CDATA[Micro-blogging]]></category>
		<category><![CDATA[Mike Arrington]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[PR Disaster]]></category>
		<category><![CDATA[Real-Time Web]]></category>
		<category><![CDATA[Robert Scoble]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Steve Gillmor]]></category>
		<category><![CDATA[TechCrunch]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://businessmindhacks.com/post/social-media-lessons-controversy-erupts-surrounding-facebooks-twitterization-redesign</guid>
		<description><![CDATA[Yet another controversy has erupted around Facebook (the recent Terms of Service PR disaster having barely scabbed over) in the last few days, this time around the redesign of the Facebook user &#34;Home&#34; page (the profile page was redesigned last year), which is adding a real-time feed more along the lines of micro-blogging service Twitter.
While [...]]]></description>
			<content:encoded><![CDATA[<p><img alt="" class="leftimg" src="/p/zuckerberg.gif" />Yet another controversy has erupted around Facebook (the recent Terms of Service PR disaster having barely scabbed over) in the last few days, this time around the redesign of the Facebook user &quot;Home&quot; page (the profile page was redesigned last year), which is adding a real-time feed more along the lines of micro-blogging service Twitter.</p>
<p>While I personally am all for that change, having been an ardent Twitter user since early last year, <strong>there has been plenty of backlash from Facebook users about the extent of these changes.</strong> And all of the usual suspects of the blogosphere are weighing in, with heavy-weights like TechCrunch&#8217;s Mike Arrington and <a rel="nofollow" target="_blank" href="http://scobleizer.com/2009/03/21/why-facebook-has-never-listened-and-why-it-definitely-wont-start-now/">Robert Scoble siding with Facebook&#8217;s right to basically do what it wants</a> with the free service it provides.</p>
<p>Even going so far as arguing that listening to your customer too much can be counterproductive. Here is a quote from Mike Arrington&#8217;s piece <a rel="nofollow" href="http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/">&quot;No! Never Surrender To Your Users, Facebook.&quot;</a>:</p>
<blockquote>
<p>In an interview last year, Facebook CEO Mark Zuckerberg talked with me about how users are willing to accept change over time, and that Facebook would continue to push things along. Suddenly, though, they surrender because a few users have a belly ache over a redesign.</p>
<p>If they wanted to make these changes anyway, they shouldn&rsquo;t have titled their <a rel="nofollow" href="http://blog.facebook.com/blog.php?post=62368742130">blog post</a> &ldquo;Responding to Your Feedback.&rdquo; They should have just continued to ignore the ranting, and announced further changes. Showing that you&rsquo;re listening to feedback just invites more of it.</p>
<p>Someday, if they&rsquo;re not careful, someone is going to do to Facebook what Facebook did to MySpace, who in turn did it to Friendster. Making users happy is a suckers game. Pushing the envelope is what makes you a winner.</p>
</blockquote>
<p>While I can see their point to a degree, social media represent a whole new ballgame in many ways, which it makes it harder to predict what will happen. While these <em>&ldquo;A camel is a horse designed by committee&quot;</em> ideas may have validity in the realm of physical product design (Scoble is using a quote from a mentor about the problems with crowd-sourcing the design of a Porsche), I would hold that <strong>things may not be so straight-forward in the digital/social media realm:</strong></p>
<p>1) Facebook already had several cases where it needed to retreat in shame from changes to the Facebook platform, the biggest among them the Beacon activity-tracking system that caused such privacy concerns and general outrage among Facebook users that it had to basically be abandoned.</p>
<p>More recently, the above-mentioned Facebook Terms of Service (TOS) debate around changes that appeared to give Facebook almost complete, irrevocable control over a users data and images even PAST the closing of an account, brought forth a similat swift user community response, and backing off by Facebook (for now to the original TOS, with supposedly a crowd-sourced version being on the way).</p>
<p><strong>So with this partial retreat by Facebook, incidentally again due to privacy concerns, they&#8217;re really batting 0 for 3.</strong> One would think that they would be wising up on the PR front by now. And so much for &quot;Zuckerberg never backs down&quot;&#8230;</p>
<p>2) Much of this is not really surprising since Facebook&#8217;s users are perfectly empowered through Facebook&#8217;s platform:</p>
<p><span id="more-189"></span></p>
<p>Perfect for sharing photos with your friends, and throwing virtual sheep at them, but also <strong>perfect as a virtual soapbox to&#8230; complain about changes to Facebook&#8217;s platform.</strong></p>
<p>With Facebooks recent full-scale mainstreaming, bringing it&#8217;s <a href="http://www.techcrunch.com/2009/03/23/facebook-hockey-sticks-while-myspace-languishes/" target="_blank" rel="nofollow">rate of new user adoption to well over 1 Million a day</a>, one of the side effects is that now, even if only 1% of users strenuously object to something, that&#8217;s still close to 3 Million people howling.</p>
<p>And after all, it is called SOCIAL media, so most controversial/high impact messages have a tendency to spread virally, aided by speed of light technologies, <strong>AND Facebook cannot come off as looking patently anti-social. </strong></p>
<p>So while <a rel="nofollow" target="_blank" href="http://www.techcrunchit.com/2009/03/22/please-stand-by/">Steve Gillmor is arguing that inertia would tend to win out</a>, I&#8217;d say that he may be underestimating the righteous indignation that can come with perceived violations of SOCIAL trust.</p>
<p>Certainly there is room for back and forth here, but at some point, <strong>if the rubber band is stretched too far, it could snap. Users could turn their collective backs on Facebook</strong>, especially since the internet all around Facebook&#8217;s so-called &quot;Walled Garden&quot; is always continuing to hustle, and to add to the functionality available with quantum-leap innovations all of the time, making it less and less necessary for users to be locked into Facebook.</p>
<p>3) Which brings me to my last point: Facebook, having started from an, admittedly elegant (especially in comparison to MySpace) but mostly static, user profile page, <strong>has already been changing in response to &quot;the rise of feeds&quot;. First the profile was redigned to look and feel more like FriendFeed,</strong> leaving a lot of the social apps to languish and whither on a back tab when compared to before (I certainly haven&#8217;t used many anymore since that point).</p>
<p>Next, the meteoric rise of Twitter, and its persistent &quot;attention hogging&quot;, especially with the &quot;hip early adopter&quot; crowd, prompted an attempt by Facebook to buy Twitter (though the offer was mostly in hard to value Facebook stock), and <strong>now the redesign of the user&#8217;s homepage to look suspiciously like Twitter with it&#8217;s realtime feed</strong> of friends&#8217; updates and activities.</p>
<p>But the truth is that Facebook users may not be ready for this level of speed, which Twitter users have already &quot;living and breathing&quot; for months or years at this point. Since I&#8217;ve been piping my Twitter updates to Facebook status updates, I&#8217;ve always worried that it was overloading my Facebook friends, and have recently throttled the pass-through way down.</p>
<p>So the jury is out whether Facebook users are en masse willing to take it to that level, or for that matter make use of the new possibilities of opening up one&#8217;s updates to the world (and thereby to Google to index). And since everyone all around Facebook is sharing things (like photos, which Facebook already just said in its TOS attempt it wants to hoard for itself), <strong>it may be hard to both maintain the Walled Garden, as well as open up Facebook in ways that could steal Twitter&#8217;s thunder.</strong></p>
<p>So no, I don&#8217;t think Mark Zuckerberg has a completely free hand to play anymore. The ghosts that the sorcerers apprentice has called may prove harder and harder to call back. The monster that is Facebook is becoming harder and harder to control.</p>
<p>This should be fun to watch&#8230;</p>
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		<title>Wallop: Microsoft&#8217;s Branding Cluelessness Claims Another Victim</title>
		<link>http://businessmindhacks.com/post/wallop-microsofts-branding-cluelessness-claims-another-victim</link>
		<comments>http://businessmindhacks.com/post/wallop-microsofts-branding-cluelessness-claims-another-victim#comments</comments>
		<pubDate>Sat, 20 Sep 2008 02:07:52 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Business Is Marketing]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Branding Mistakes]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Friendster]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Microsoft Research]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Wallop]]></category>

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		<description><![CDATA[Microsoft&#8217;s indirect attempt at a youthful social networking site, Wallop, is packing it in after 2.5 years as a venture-backed spin-off company.
And one thing appears to be clear: Regardless of the merits of the technology and features behind the platform, Wallop never had much of a chance of succeeding during the same time frame in [...]]]></description>
			<content:encoded><![CDATA[<p><img class="leftimg" src="/p/wallop.gif" alt="" />Microsoft&#8217;s indirect attempt at a youthful social networking site, Wallop, <a rel="nofollow" href="http://www.techcrunch.com/2008/09/15/wallop-takes-a-leap-into-the-deadpool/" target="_blank">is packing it in</a> after 2.5 years as a venture-backed spin-off company.</p>
<p>And one thing appears to be clear: Regardless of the merits of the technology and features behind the platform, Wallop never had much of a chance of succeeding during the same time frame in which first MySpace and then Facebook rose to massive prominence.</p>
<p>Why? Because <strong>the &#8220;Wallop&#8221; brand name that the new owners (presumably voluntarily) took over from Microsoft Research Labs is simply a horrible idea branding-wise.</strong></p>
<p>One can almost see how a group of middle aged techies thought it sounded sort of cool. But as reality has proven, there are a number of things wrong with the name:</p>
<p>1) It is<strong> a generic noun/verb and as such creates little differentiation in the mental real estate</strong> of consumers.</p>
<p>2) It is <strong>confusing in terms of giving no indication what &#8220;Wallop&#8221; is supposed to do</strong> for its users. Brand names like Friendster, MySpace and Facebook on the other hand give a reasonable hint. When you are free to choose, when in doubt opt for something that makes a modicum of sense, and actually helps make your case as a company.</p>
<p>(Granted that a number of very successful companies have used &#8220;non-sequitur&#8221; names &#8211; Google, Amazon, and Yahoo come to mind. But that was during the Web 1.0 era when it was a lot easier to break through the noise, and get your share of attention to imprint your brand on the mental real estate of consumers. Also, back then everything Web was still so new and wondrous&#8230;)</p>
<p>3) Worst of all, the only association it does have is with something negative and somewhat archaic sounding, per the American Heritage Dictionary, &#8220;Wallop &#8211; v. <!--BOF_SUBHEAD--> <em>tr.</em> 1. To beat soundly; thrash. 2. To strike with a hard blow.&#8221;</p>
<p>Given that Wallop apparently started out as a photo sharing site at Microsoft Research, the name makes even less sense. <strong>But one should NEVER use a name in branding that conjures up potentially negative associations.</strong> Unless you know exactly what you are doing (as in some youth slang were &#8220;bad&#8221;, &#8220;ill&#8221;, etc. actually means &#8220;good&#8221; &#8211; or at least has in the past), and know your target market audience to a T.</p>
<p>Not so good if your 15-30 year-old target market for a social networking site associates your brand name (even if more or less unconsciously) with spankings they may have received by their parents, or on the playground.</p>
<p>4) It is missing any kind of pleasantness in sound, rhythm, or rhyme that would make it more likely to be repeated by people (to themselves or to others), which may seem trite, but in reality can make a huge difference in the adoption of your brand name &#8220;meme&#8221;.</p>
<p><strong>Wallop rolls of the tongue like a sack of potatoes.</strong> Its particular combination of consonants and vowels leaves it oddly unpleasant to say (maybe that&#8217;s because the word originally denotes an unpleasant event). Just try it out-loud to yourself a few times: &#8220;Hey dude, go check out that party invite I put up on Wallop.&#8221;</p>
<p>5) There could be spelling issues in terms of people hearing it word-of-mouth (if it weren&#8217;t for the fact that people are already less likely to repeat it very often), as to the number of L&#8217;s and P&#8217;s, also never an advantage in getting something to spread &#8220;virally&#8221;.</p>
<h2>Do your homework&#8230;</h2>
<p><span id="more-158"></span></p>
<p>In regards to both 4) and 5), do your homework people: It&#8217;s easy enough to bounce names off of friends and family, and see what they think, and more importantly, if they can&#8217;t stop saying the new name &#8211; or not. See if people spell it right in writing each time without you spelling it out for them (the recent <a rel="nofollow" href="/post/cuil-one-week-on-worst-launch-ever-redux" target="_blank">&#8220;Cuil&#8221; launch has become infamous in this regard</a>).</p>
<p><strong>Why am I kicking Wallop in such detail when they are already down?</strong> Only for this reason: To demonstrate that despite what I actually believe may have been some reasonably innovative technology, these good folks were never even close to helping their business venture from a branding perspective.</p>
<p>In this regard, it is <strong>very telling that they apparently neglected to hire a branding firm</strong> or other similar assistance when they spun-off Wallop from Microsoft Research, and kept the name (needlessly, as there likely was next to zero brand equity accrued to the name at that point).</p>
<p>There is always the danger/trap that as a business founder you become attached to a name created during an incubation phase that has simply grown on you. Or appears clever TO YOU in one way or another (and is often too-cute-by-half). None of which guarantees that anyone else will think so, which is why you need to ideally test such names with your target market (of course some simply get lucky, such as Facebook).</p>
<p>And <strong>when you are trying to launch a social network, something that almost by definition needs to make use of &#8220;viral&#8221; network effects,</strong> the above factors, and hence the rate and speed with which your brand spreads, do indeed matter.</p>
<p>Just ask the guys who got it right almost accidentally, like Facebook. Ignore these principles in your own small business branding at your peril.</p>
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		<title>Update on: Is A Microsoft-Facebook Play In The Cards?!</title>
		<link>http://businessmindhacks.com/post/update-on-is-a-microsoft-facebook-play-in-the-cards</link>
		<comments>http://businessmindhacks.com/post/update-on-is-a-microsoft-facebook-play-in-the-cards#comments</comments>
		<pubDate>Thu, 29 May 2008 02:01:25 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mind Hacks]]></category>
		<category><![CDATA[attention age]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[fbOpen]]></category>
		<category><![CDATA[FriendConnect]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Micro-hoo]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[OpenSocial]]></category>
		<category><![CDATA[Yahoo]]></category>

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		<description><![CDATA[There have been surprisingly fast developments in the brewing war over social networking open standards involving Facebook and Google&#8217;s FriendConnect and OpenSocial, which I first referenced in last week&#8217;s post on Microsoft&#8217;s possible rationales for soon making an offer for Facebook.
Facebook on Tuesday announced &#34;fbOpen&#34; as its competing OPEN standard for building Facebook compliant social [...]]]></description>
			<content:encoded><![CDATA[<p><img alt="" class="leftimg" src="/p/micro-facebook.gif" />There have been surprisingly fast developments in the brewing war over social networking open standards involving Facebook and Google&#8217;s FriendConnect and OpenSocial, which I first referenced in <a href="/post/post-microhoo-a-microsoft-facebook-play" target="_blank">last week&#8217;s post</a> on Microsoft&#8217;s possible rationales for soon making an offer for Facebook.</p>
<p>Facebook on Tuesday <a rel="nofollow" target="_blank" href="http://www.techcrunch.com/2008/05/27/facebook-confirms-plans-to-open-source-its-platform/">announced &quot;fbOpen&quot;</a> as its competing OPEN standard for building Facebook compliant social networks. I would expect that a competitor to Google&#8217;s FriendConnect for accessing Facebook&#8217;s (and other compliant social networks&#8217;) social graph information, if not already included,  is soon to follow.</p>
<p>How nice of them to be complying with my recent prediction so quickly&hellip; as for the other shoe to drop and Microsoft buying them, we&rsquo;ll see.</p>
<p>Here&#8217;s what I said May 16 on Microsoft&#8217;s options:</p>
<blockquote>
<p>&#8230; Buy Facebook and VERY QUICKLY throw weight behind <b>Facebook&rsquo;s API as a competing standard to OpenSocial in opening up the &ldquo;walled garden&rdquo; of Facebook in strategic ways.</b></p>
</blockquote>
<p>Given Facebook&#8217;s recent loss of developer energy and possible setting in of some user boredom, in reality <span style="background-color: Yellow;">this move is not much of a surprise per se, but the speed of the reaction is. This goes to show that mind-set and mind-share are everything in this new Attention Economy of Web 2.0 and beyond.</span></p>
<p>Facebook just couldn&#8217;t afford to let Google own the &quot;open social network API&quot; category and run away with things. So they had to reverse course and open up their social graph. <strong>We&#8217;ll soon know if Microsoft thinks it can afford being without a credible stake in the social networking space as a whole.&nbsp;</strong>(And no, their &quot;Live Spaces&quot; offering is NOT a credible stake.)</p>
<p>My bet is on them buying Facebook, and quickly.</p>
<p>I was reminded today that <a rel="nofollow" target="_blank" href="http://www.alleyinsider.com/2008/5/live_rupert_murdoch_at_d_nws_">Rupert Murdoch did the MySpace deal in one weekend</a> back in 2005. And despite the recent MySpace plateauing (at least in the U.S.) until about the beginning of this year when they made their moves on MySpace apps and a more solid API footing supporting Google&#8217;s OpenSocial, <strong>the then $580M price tag must appear like the steal of the century now that Facebook might go for $15B+.</strong></p>
<p>Given that Micro-hoo negotiations appear to have more thoroughly collapsed for the time being (both sides have made statements in the last week or so that things were never as close to a deal as assumed before Ballmer&#8217;s pull-out, with both <a href="http://kara.allthingsd.com/20080523/microhoo-the-gates-factor/" target="_blank" rel="nofollow">Bill Gates</a> and <a href="http://www.alleyinsider.com/2008/5/live_jerry_yang_sue_decker_at_d_conference_yhoo_" target="_blank" rel="nofollow">key Yahoos</a> presumably holding serious reservations), Microsoft does have a lot of cash burning a hole in it&#8217;s pocket.</p>
<p>More on that continuing saga later. I still owe you &quot;Micro-hoo: The Post-Mortem Post Part II&quot;, only the developments are moving faster than I can write&#8230; intelligently&#8230;</p>
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		<title>Post Microhoo: Is A Microsoft-Facebook Play In The Cards?!</title>
		<link>http://businessmindhacks.com/post/post-microhoo-a-microsoft-facebook-play</link>
		<comments>http://businessmindhacks.com/post/post-microhoo-a-microsoft-facebook-play#comments</comments>
		<pubDate>Sat, 17 May 2008 01:08:25 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mind Hacks]]></category>
		<category><![CDATA[data portability]]></category>
		<category><![CDATA[data privacy]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[FriendConnect]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Michael Arrington]]></category>
		<category><![CDATA[Micro-hoo]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[Robert Scoble]]></category>
		<category><![CDATA[Yahoo]]></category>

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		<description><![CDATA[Developments today prompted me to pull this post I&#8217;ve been working on ahead of Part 2 of the &#34;Microhoo Post Mortem Post&#34;. Here&#8217;s why:
Today, some not so minor controversy erupted in the blogosphere in reaction to the news that Facebook had just shut down Google&#8217;s FriendConnect on its platform. There were a lot of details [...]]]></description>
			<content:encoded><![CDATA[<p><img src="/p/micro-facebook.gif" class="leftimg" alt="" />Developments today prompted me to pull this post I&#8217;ve been working on ahead of Part 2 of the &quot;Microhoo Post Mortem Post&quot;. Here&#8217;s why:</p>
<p>Today, some not so minor controversy erupted in the blogosphere in reaction to the news that Facebook had just <a rel="nofollow" target="_blank" href="http://www.alleyinsider.com/2008/5/facebook_changes_mind_bans_google_friend_connect_goog_">shut down Google&#8217;s FriendConnect on its platform</a>. There were a lot of <a rel="nofollow" target="_blank" href="http://scobleizer.com/2008/05/15/facebook-has-a-point-where-it-comes-to-your-privacy/">details being discussed re: data privacy vs. data portability</a> between still largely &quot;walled garden&quot; social networks, all of which are quite <a rel="nofollow" target="_blank" href="http://www.techcrunch.com/2008/05/16/data-portability-its-the-new-walled-garden/">relevant to a larger discussion on the future of the Web</a>. </p>
<p>And Robert Scoble of Fast Company and Mike Arrington of TechCrunch got into a bit of shouting match on Twitter, <a href="http://gillmorgang.techcrunch.com/2008/05/16/gillmor-gang-051608/" target="_blank" rel="nofollow">a &quot;GillmorGang&quot; teleconference call</a>, and their respective blogs.</p>
<p>I am not going to get into the finer points of the data issues here (but you should by all means read the above posts and commentary if you are into this sort of thing). But once again it appears that some larger strategic issues are being lost in the shuffle.</p>
<p>Check out what I wrote in a comment on a Silicon Valley Insider Micro-hoo post <strong>about a week or so ago:</strong></p>
<blockquote>
<p>While nothing is certain, this [Microsoft-Facebook deal idea would be] already a much better idea than the Yahoo deal. Given what&#8217;s going on right now with MySpace adopting Google&#8217;s OpenSocial, and <a rel="nofollow" target="_blank" href="http://www.techcrunch.com/2008/05/08/myspace-embraces-data-portability-partners-with-yahoo-ebay-and-twitter/">making deals with Twitter, Yahoo, et al. to use MySpace data/resources in their systems</a>, MSFT could actually try to preempt Google from running away with social networking:</p>
<p>Buy Facebook and VERY QUICKLY throw weight behind Facebook&#8217;s API as a competing standard to OpenSocial in opening up the &quot;walled garden&quot; of Facebook in strategic ways. <a rel="nofollow" target="_blank" href="http://20bits.com/2008/05/06/the-state-of-the-facebook-platform/">Facebook apps are starting to lose developers</a> from what I hear, many of which may be moving to OpenSocial API app development. Such a move could stop the slow-down/bleeding, if developers had a sense that big MSFT dollars were now gearing to put the pedal to the metal&#8230;</p>
<p><span style="background-color: Yellow;"> The longer term question is not IF social data will become complete openly exchangeable on the Web, but when. There is no need to have the same things stored/replicated in 1/2 dozen or more places/systems.</span></p>
<p>Alternatively, MSFT/Facebook could just adopt OpenSocial, and then look to gain more influence on the standard, trying to out-flank/out-innovate MySpace/Google. No good if MSFT let&#8217;s Google run away with it in yet another area.</p>
</blockquote>
<p>(I took the liberty of adding a few links and minor grammar improvements into the quote.)</p>
<p>And this, in a nutshell, has been exactly the underlying dynamic of what has been playing itself out since yesterday. Leave out MSFT for a moment (though they are certainly lurking in the background), and the Facebook vs. Google/OpenSocial/MySpace battle lines were clearly being drawn&#8230;</p>
<p><span id="more-109"></span></p>
<p>This shut-down of Google&#8217;s FriendConnect application on Facebook, for which both sides have already offered various rationales, <a href="http://developers.facebook.com/news.php?blog=1&amp;story=111" target="_blank" rel="nofollow">justifications</a>, and <a href="http://scobleizer.com/2008/05/15/facebook-has-a-point-where-it-comes-to-your-privacy/#comment-1985296" target="_blank" rel="nofollow">rebuttals as to the true facts</a>, is just the first salvo in what is sure to be a prolonged war, with Microsoft&#8217;s next actions being the potential wild card.</p>
<p>Not that their entry into the fray would guarantee anything one way or the other, but $45 Billion in mostly loose cash can have interesting effects to say the least, <strong>especially if Microsoft could get over themselves on this one and make a true attempt at unbridled innovation for once.</strong></p>
<p>The social network issue in itself is very telling by the way how far Yahoo has been falling behind, and how Micro-hoo would have been far from a sure bet to getting any traction in this area: Go check out Yahoo&#8217;s two in-house social developments, Yahoo 360, which is hanging in limbo (view <a href="http://blog.360.yahoo.com/product_360" target="_blank" rel="nofollow">their more or less orphaned developer blog here</a>), and Mash (their <a href="http://blog.mash.yahoo.com/" target="_blank" rel="nofollow">dev blog also apparently abandoned</a>).</p>
<p>And as I mentioned before, I have it from inside sources that Yahoo also killed another very innovative social-cum-wiki type project (presumably different from Mash) in its early alpha mock-up stages just before the MSFT bid occurred, apparently that was too forward-thinking as well.</p>
<p>Facebook has certainly built up a lot of sophistication in their platform, there is a lot more there technically for those with the eyes to see it. I am not arguing that anyone should therefore like/love Facebook, but they deserve at least a little credit for things they have innovated.</p>
<p>Also, in regards to the Micro-hoo visions of better competing with Goolge in the ad serving realm, <strong>Facebook social ads do have quite a bit of potential as there are so many more demographic targeting angles available.</strong> In throwing up ads with social properties or (YouTube) videos, context is everything.</p>
<p>Get the context just right, and someone might actually click on an ad. And the key to the context outside of search (which in itself gives you an idea of what the querent wants), is to have the demographic and other semantic context. And that&#8217;s where social networks in principle have the chance to shine.</p>
<p>If Microsoft wants to be in ad serves at all, which they clearly still do, <strong>it would be better to figure out how to do it right on Facebook instead of a smaller stage.</strong> So, all in all, a Microsoft-Facebook play could be a decent idea, though it would all be in the execution&#8230; and MSFT not trying to rename things &quot;Windows Live Facebook&quot;.&nbsp; :)</p>
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