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	<title>Business Mindhacks &#187; Live Search Cashback</title>
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		<title>Microhoo &#8220;Post-Mortem Post&#8221; &#8211; Part 4: The patient is not quite dead yet</title>
		<link>http://businessmindhacks.com/post/microhoo-post-mortem-post-part-4-the-patient-is-not-quite-dead-yet</link>
		<comments>http://businessmindhacks.com/post/microhoo-post-mortem-post-part-4-the-patient-is-not-quite-dead-yet#comments</comments>
		<pubDate>Tue, 15 Jul 2008 05:02:08 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Mindhacks]]></category>
		<category><![CDATA[Carl Icahn]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Jerry Yang]]></category>
		<category><![CDATA[Live Search Cashback]]></category>
		<category><![CDATA[Micro-hoo]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[monetization]]></category>
		<category><![CDATA[Positioning]]></category>
		<category><![CDATA[Sue Decker]]></category>
		<category><![CDATA[Yahoo]]></category>

		<guid isPermaLink="false">http://businessmindhacks.com/post/microhoo-post-mortem-post-part-3-the-patient-is-not-quite-dead-yet</guid>
		<description><![CDATA[The Micro-hoo saga has been turning uglier in the last few days, if such a thing is possible:
The three-way &#34;negotiations&#34; between Carl Icahn, the Yahoo board, and Microsoft turned up another non-starter offer for MSFT to cherry-pick Yahoo&#8217;s search assets, which in turn led to much finger-pointing, and general acrimony.
The result is that Icahn may [...]]]></description>
			<content:encoded><![CDATA[<p><img alt="" class="leftimg" src="/p/broken_microhoo.png" />The Micro-hoo saga has been turning uglier in the last few days, if such a thing is possible:</p>
<p>The three-way &quot;negotiations&quot; between Carl Icahn, the Yahoo board, and Microsoft turned up <a href="http://www.alleyinsider.com/2008/7/yahoo-smart-to-reject-latest-microsoft-icahn-offer-which-was-just-a-proxy-ploy" target="_blank" rel="nofollow">another non-starter offer</a> for MSFT to cherry-pick Yahoo&#8217;s search assets, which in turn led to <a rel="nofollow" target="_blank" href="http://www.alleyinsider.com/2008/7/now-microsoft-yahoo-and-carl-icahn-all-hate-each-other">much finger-pointing, and general acrimony</a>.</p>
<p>The result is that <a href="http://www.alleyinsider.com/2008/7/our-theory-carl-icahn-screwed-up-friday-s-yahoo-microsoft-search-negotiation" target="_blank" rel="nofollow">Icahn may now be out of the picture</a>, and that Yahoo will survive through its August 1 shareholder meeting. Unless Microsoft comes back with a last minute complete buy-out offer at a guaranteed, cash-equivalent price that is ($29 per share would seem like the absolute minimum in this regard).</p>
<p><strong>But it all seems increasingly unlikely, leaving Microsoft without a strategy, and Yahoo desperate to get past the distraction of the entire episode, and its operation back on track.</strong></p>
<p>Jerry Yang is apparently <a href="http://www.alleyinsider.com/2008/7/jerry-to-yahoos-please-keep-working-jerry-to-bosses-here-s-what-to-say-yhoo-" target="_blank" rel="nofollow">begging his troops to keep working</a> (for the second time in two months), and as I previously pointed out, for good reason. And even though we don&#8217;t hear similar exhortations form inside the Microsoft bunker, there is little doubt that Microsoft is not similarly affected:</p>
<p>During the entire first half of 2008, <strong>the only news out of Redmond other than the Micro-hoo botched deal attempts, has been the announcement of the &quot;Live Search Cashback&quot; (LSCB) attempt to sort of buy search query share</strong> using a rebate gimmick (that had failed to work before). That MSFT and some commentators <a href="http://news.cnet.com/8301-13860_3-9951259-56.html" target="_blank" rel="nofollow">touted this as a &quot;game changer&quot;</a> proves the depth of their dilusion.</p>
<p>I have been working on a detailed post for why LSCB was such a bad idea in many (technical) ways, but the end-result is much easier to ascertain through some simple tests: I occasionally have been <span style="background-color: Yellow;">checking LSCB price quotes against Google search results for identical items, and the FREE(!) product listings at the top of Google Universal Search beat the LSCB prices with the &quot;discount&quot; (that MSFT is kind enough to hold in escrow for you for up to 2 months) MOST OF THE TIME!</span></p>
<p>I expect ComScores due out this week to tell the tale that Live Search Cashback has caused nary a blip on the search share radar screen. Even Microsoft seems to not be talking about it anymore&#8230;</p>
<p>During the same time frame, Google has had major announcements regarding their OpenSocial, GoogleGears, Google App Engine, and Google Android (Google&#8217;s mobile phone) software kits, all the while honing their core search and search ad serve in the background. Even Yahoo recently announced a relatively substantial <a rel="nofollow" target="_blank" href="http://www.alleyinsider.com/2008/7/some-good-news-out-of-sunnyvale-a-yahoo-product-that-looks-cool-yhoo-">opening up of their search toolkit to developers</a> for third-party applications.</p>
<h2>Back to Yahoo&#8217;s Serious Issues</h2>
<p><span id="more-133"></span></p>
<p>In recent weeks, high level departures and <a href="http://www.alleyinsider.com/2008/5/yahoo_reorg_driven_by_sue_decker_is_she_taking_over_" target="_blank" rel="nofollow">reorg moves by the Yahoo board&#8217;s Sue Decker</a>, have highlighted again how deep the rot of bloated hierarchies and excessive middle management has gone inside Yahoo. I had previously reported some signs of the same thing on this blog.</p>
<p>The question is if this can be turned around in any meaningful way. And by the way, <strong>there is a huge question as to whether MSFT/Steve Ballmer would be doing any better, they are not exactly masters of nimbleness and have ZERO credibility when it comes to making a profit on the Internet.</strong></p>
<p>Yes, Yahoo still has reach and scale, but what is really needed is a clear vision and marching-order on what Yahoo is supposed to stand for going forward. Their lack of focus has been their achilles heel the entire time. </p>
<p>While Google has built &quot;Google = Search&quot; brand in a (mostly) disciplined way, which is one of the key reasons for why they have been able to monetize better on search (people come to their site with a relatively defined mindset), Yahoo = what?</p>
<p><strong>Yahoo&#8217;s portal strategy has been an albatross around their neck almost from its beginning.</strong> </p>
<p>Add to this the slowness in response due to the excessive hierarchies, and that is all you need to know as to why they haven&#8217;t been able to compete with Google. It&#8217;s a simple focus and positioning issue.</p>
<p>(The argument repeated again in <a href="http://www.alleyinsider.com/2008/5/yahoo_reorg_driven_by_sue_decker_is_she_taking_over_#comment-485bf5a8796c7a070051c89b" target="_blank" rel="nofollow">a comment on Silicon Alley Insider by supposedly a Yahoo employee</a> that Google monetizes better vs. Panama due to larger query share is simply false: It is about the average user mindset/context gap. Remember that Yahoo once had a lot larger share of search. So that&#8217;s not it.)</p>
<p><strong> The only thing that Yahoo can do now is to decide how they want to position themselves, ideally in a new category instead of as an also-ran,</strong> and then stick with it and execute. But that decision must come first. </p>
<p>I for one see a lot of potential in making Yahoo into one gigantic open social network from the inside out, and among other things leveraging their user base to create a supplementary user-generated/rated search a la Mahalo and Digg. </p>
<p>Plus open up all of the spickets to leverage open source development assistance. If they still want to be in search and search ads, <strong>outflank Google by opening up the kimono to advertisers and become the &quot;transparent search ad platform&quot; vs. Google who like to keep things close to their vest. </strong></p>
<p>At this point, they need to create an undeniable, compelling reason to get the advertisers back and hence the monetization up. Also, if they can begin to create context-targeted &quot;social ads&quot; a la Facebook (only better) inside of a newly created &quot;Yahoo as Social Network&quot; (see above), they could leap-frog Google search because Google still knows very little of real substance about the individual user at this point. </p>
<p><span style="background-color: Yellow;"> It&#8217;s all about proof of concept right now, and the more radical the better, as only that can have a chance to generate mindshare and get people to start using the new services. Everything must be on the table. I hope Jerry and Co. are seeing this on the inside.</span></p>
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